Privacy Policy
At Padang Counsel, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you engage with our services or visit our website.
Introduction
Padang Counsel ("we", "our", "us") is committed to protecting the personal data of individuals who engage with our legal services or visit our website at padangcounsel.info. This Privacy Policy is issued in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.
This policy describes the types of personal data we collect, our purposes for collection, how we handle that data, and the rights available to you as a data subject. By using our website or enquiring about our services, you acknowledge the practices described in this document.
Should you have questions about any aspect of this policy, please contact our data protection representative at [email protected].
Data We Collect
We may collect the following categories of personal data:
Information You Provide
- Full name and contact details (email address, phone number)
- Nature of your enquiry or legal matter
- Correspondence or documents you share with us
- Information submitted through our contact form
Information Collected Automatically
- Browser type, IP address, and device information
- Pages visited and time spent on our website
- Referring website or search query used to find us
- Cookie data (see Section 5)
Legal Basis for Processing
- With your consent (e.g., contact form submissions)
- To perform a contract or take pre-contractual steps at your request
- To comply with legal obligations under Singapore law
- For our legitimate interests in improving our services
Retention Periods
Client matter files are retained for a minimum of 7 years in accordance with Law Society of Singapore guidelines. Website enquiry records are held for up to 2 years. Analytics data is retained for 26 months before deletion.
How We Use Your Data
We use personal data only for purposes that are reasonable and directly related to our services:
- Responding to your legal enquiries and scheduling consultations
- Delivering legal advisory, mediation, and counsel services you have engaged us for
- Sending appointment confirmations and service-related communications
- Fulfilling compliance obligations under Singapore law
- Improving our website experience and understanding visitor needs
- Communicating updates relevant to your matter, where applicable
Data Sharing
We do not sell or rent your personal data. We may share it with:
- Courts and regulatory bodies where legally required
- Opposing counsel or mediators when necessary to progress your matter
- Trusted technology service providers (hosting, analytics) operating under data processing agreements
- Professional advisors (e.g., accountants, appointed experts) with your consent
Marketing Communications
We do not send marketing emails without your express consent. If you have opted in, you may withdraw consent at any time by writing to us at [email protected].
Data Protection Measures
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction.
- All data transmitted via our website is protected using TLS/SSL encryption
- Client files are stored on secured, access-controlled systems
- Staff access to personal data is limited by role and need-to-know
- We conduct periodic reviews of our data handling practices
- In the event of a data breach, we will notify affected individuals and the PDPC as required by law
While we take reasonable precautions, no data transmission over the internet is entirely without risk. We encourage you to take care when sharing sensitive details through online channels.
Cookies
Our website uses cookies to enhance your browsing experience and understand how visitors engage with our content. You can manage your cookie preferences at any time via our Cookie Policy page.
- Essential cookies: Required for the site to function correctly
- Analytics cookies: Help us understand usage patterns to improve the site
- Marketing cookies: Used for relevant advertising, where consent is given
- Preference cookies: Remember your settings and preferences
Your Rights
Under Singapore's PDPA, you have the following rights in relation to your personal data:
Right of Access
Request a copy of personal data we hold about you.
Right to Correction
Request correction of inaccurate or incomplete data.
Right to Withdraw Consent
Withdraw consent for processing at any time.
Right to Object
Object to processing for direct marketing purposes.
Right to Be Informed
Know how your data is being used before or at collection.
Lodge a Complaint
File a complaint with Singapore's PDPC at pdpc.gov.sg.
To exercise any of the above rights, please write to us at [email protected]. We will respond within 30 days of receiving your request.
Third-Party Links
Our website may contain links to external resources or partner organisations. These sites operate under their own privacy policies, and we are not responsible for their data practices. We encourage you to review the privacy policy of any external site before sharing your personal information with them.
Children's Privacy
Our services are directed at adults aged 18 and above. We do not knowingly collect personal data from individuals under 18 years of age. If you believe a minor has submitted personal information to us, please contact us immediately at [email protected] and we will take appropriate steps to remove such information.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. When material changes are made, we will update the "Last Updated" date at the top of this page. Continued use of our website after such updates constitutes your acknowledgement of the revised policy.
We recommend reviewing this policy periodically to stay informed about how we protect your information.
Contact Us
For any privacy-related enquiries, access or correction requests, or concerns about how we handle your personal data, please reach out to our data protection representative: